Alexandra Howe
Director of Carrier and Enterprise Relationships Delos Insurance Solutions
Alexandra is a Distribution leader, focused on scaling enterprise partnerships by streamlining sales operations to improve the agent experience, optimizing digital Integrations, with a client centric approach at time of bind through the full life cycle of a policy.
Formulating Next Gen Digital Strategies To Drive Customer Engagement
12:50 PM Keynote Panel Discussion: Redefining CX To Retain Customers And Increase Lifetime Value
Acquisition has long been the go-to performance metric in P&C. But with acquisition costing five times more than retention, and nearly one in six policyholders leaving at renewal, insurers must re-think their priorities.
To reduce churn, insurers must prioritize excellent customer experiences that build trust, strengthen current relationships, and increase lifetime value.
Bring your questions to this panel where topics include:
- Engaging your customers often with timely, relevant information to become a trusted partner
- Surprising and delighting your customers in your marketing
- Streamlining team communication and structure to uncover up and cross-sell opportunities for customers
Check out the incredible speaker line-up to see who will be joining Alexandra.
Download The Latest Agenda