Danielle Field

Danielle Field

AVP, Omni Modernization USAA
Danielle Field

Elevating And Personalizing The Customer Experience

12:45 PM The Digi-Download Roundtables

The roundtable discussions offer a chance to take a deeper dive into the specific areas you'd like to discuss. Take a seat to learn and work with your insurance peers on a topic of your choice. 

Roundtable #1: AI Lessons Learned: Identifying Successes and Failures

  • Hosted by: John Proaño, Director, Customer Engagement and Omnichannel Marketing, Prudential

Roundtable #2: Agentless Distribution: Enhancing Your Direct To Consumer Relationship

  • Hosted by: Meg Duty, Senior Vice President, Puritan Life Insurance and Canvas Annuity

Roundtable #3: Reimagining Call Center Strategy To Mindfully Shift to IVR, Chat, and Self-Service

  • Hosted by: Danielle Field, AVP, Omni Modernization, Distribution & Service, USAA

Accelerating Project Timelines To Enable Rapid And Consistent Innovation

11:25 AM Town Hall: Ask The Experts

Do you still have some of your questions unanswered? Come join us for this panel featuring our experienced insurance executives who will answer your questions in this unique ask-me-anything open forum. 


Check out the incredible speaker line-up to see who will be joining Danielle.

Download The Latest Agenda