Doug Johnson

Doug Johnson

Director of Employee Innovation USAA
Doug Johnson

Elevating And Personalizing The Customer Experience

3:20 PM Panel Discussion: Structural Transformation: Rethinking and Futureproofing Employee Career Pathways

The rapid rise of automation and generative AI is reshaping traditional career trajectories. Digital leaders recognize AI won’t just transform jobs; it will also replace the people who don’t adapt to using it efficiently.

Join this workshop to discuss strategies for preparing employees and readying your organization for the future. Talking points include:

  • Establishing AI governance to avoid risk and regulate AI usage.
  • Upskilling your workers for essential skills to supplement and enhance their work.
  • Real world use cases of RPA, Gen AI, and LLMs to better create efficiency.
  • Looking at your organization to understand which roles are redundant and which can be enhanced.
  • Creating a roadmap with room for continuous improvement to keep up with the advancement of technology.
 

Accelerating Project Timelines To Enable Rapid And Consistent Innovation

8:55 AM Keynote Fireside Chat: Build Buy Or Partner? Lessons Learned From Insurtech Collaborations

Choosing whether to develop a new project internally or collaborate with external partners is an age-old question, especially when resources are limited. Insurers must carefully map and evaluate the risks and benefits of both approaches. 

Join this panel discussion as Coterie Insurance's Daniel Weaver discuss lessons he's learned from building lasting partnerships that positively impact the bottom line.  

Takeaways include: 

  • Examining your organization’s strengths and resources to determine if building in-house is viable
  • Identifying weaknesses in expertise, R&D, technology gaps, etc to find where partnerships are most promising.
  • Navigating the selection process to find a partner that best aligns with your customers, business needs, and future goals
  • Establishing shared roadmaps to ensure the partnership is set up for long term success, while maintaining regular check-ins and reviewing performance metrics 

9:15 AM Keynote Panel Discussion: Embedding Innovation into Everyday Operations to Deliver Measurable Business Value

Innovation teams are sometimes seen as chasing after the shiniest new technology, rather than building solutions that can make a considerable business impact. To keep innovation efforts effective, carriers must align their innovation roadmap with organizational goals and position them closely to day-to-day business operations. 

Join top innovation leaders as they share strategies to ensure innovation teams are active partners in achieving measurable business outcomes. 

Topics covered include: 

  • Identifying innovation leaders with business credibility, who have experience in functional roles, to bridge the gap between new initiatives and day-to-day operations 
  • Embedding the Innovation group in your business units early in the process 
  • Prioritizing quick wins early to build trust and show value 
  • Agreeing upon innovation metrics with realistic goals that you can revisit periodically  

11:25 AM Town Hall: Ask The Experts

Do you still have some of your questions unanswered? Come join us for this panel featuring our experienced insurance executives who will answer your questions in this unique ask-me-anything open forum. 


Check out the incredible speaker line-up to see who will be joining Doug.

Download The Latest Agenda