Eric Smith

Vice President Operations Hippo Insurance

Eric Smith is a proven operations and people-development leader with more than 17 years of experience in insurance, training, and organizational development. He currently serves as Vice President of Operations at Hippo Insurance, where he drives scalable processes, operational excellence, and team performance. Since joining Hippo in 2019, he has led key functions across operations, learning and development, and employee engagement. Previously, Eric spent more than a decade at Farmers Insurance in roles spanning claims, marketing, sales leadership, and training.

Formulating Next Gen Digital Strategies To Drive Customer Engagement

12:50 PM Keynote Panel Discussion: Redefining CX To Retain Customers And Increase Lifetime Value

Acquisition has long been the go-to performance metric in P&C. But with acquisition costing five times more than retention, and nearly one in six policyholders leaving at renewal, insurers must re-think their priorities.

To reduce churn, insurers must prioritize excellent customer experiences that build trust, strengthen current relationships, and increase lifetime value.

Bring your questions to this panel where topics include:

Engaging your customers often with timely, relevant information to become a trusted partner
Surprising and delighting your customers in your marketing
Streamlining team communication and structure to uncover up and cross-sell opportunities for customers

Accelerating Project Timelines To Enable Rapid And Consistent Innovation

9:25 AM Keynote Panel Discussion: Embedding Innovation into Everyday Operations to Deliver Measurable Business Value

Innovation teams are sometimes seen as chasing after the shiniest new technology, rather than building solutions that can make a considerable business impact. To keep innovation efforts effective, carriers must align their innovation roadmap with organizational goals and position them closely to day-to-day business operations.

Join top innovation leaders as they share strategies to ensure innovation teams are active partners in achieving measurable business outcomes.

Topics covered include:

Identifying innovation leaders with business credibility, who have experience in functional roles, to bridge the gap between new initiatives and day-to-day operations
Embedding the Innovation group in your business units early in the process
Prioritizing quick wins early to build trust and show value
Agreeing upon innovation metrics with realistic goals that you can revisit periodically

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda