Guy Vorster

You’ve invested in CRM, portals, personalization engines, and AI. But customers still feel invisible, journeys break, and trust erodes. Why? Because experience is only as good as the data behind it—and AI amplifies whatever quality it’s given. In this candid session, we’ll explore:

• How disconnected, inconsistent, or delayed data silently sabotages even the smartest CX initiatives.
• How insurers are using real-time, unified data to fix trust gaps, fuel AI agents with context.
• Leveraging unified data and AI to finally deliver on the promise of seamless, personalized, omnichannel engagement.