Indra Bhattacharya
VP, Solution Architect Zurich Cover-More
Indra Bhattacharya is VP, Solution Architect with Zurich Cover More IMO Office based out of Greater New York Area. He is committed to transforming travel protection at Zurich Cover-More by leveraging deep expertise in insurance, technology, and strategy to deliver impactful solutions. My focus lies in driving innovation, enhancing customer experiences, and aligning global initiatives with Zurich’s vision for world-class travel protection.
Prior to this he was the Enterprise Architect leading the EA Practice at Prosperity Life Group. He played a key role in developing and implementing an IT strategy that helped Prosperity expand its AUM from $10 billion to $25 billion in less than two years including integration of National Western Life into Prosperity. In his past experiences, he was an Enterprise Architect / Open Insurance Proponent with SE2/Zinnia, an award-winning insurance technology company. He was responsible to curate and deliver on the Aurum™ platform- resulting in SE2 being recognized as a “Leader and Star Performer” by Everest Group in their in their PEAK Matrix ® for L&P Insurance BPO Service Providers five years in a row (2017-2021) while he was there.
He led a small engineering team to deliver on Zahara – Industry’s first digital ledger based end to end System of Record for Life and Annuity insurance. This cloud native system is built in such a way that it automates complex processes, lowers operational risk, and improves productivity. He has nearly two decade of experience in developing, designing and delivering enterprise scale insurance applications.
He excels in engagements encompassing architecture, design and global delivery of large-scale insurance business platforms.
Formulating Next Gen Digital Strategies To Drive Customer Engagement
1:50 PM Panel Discussion: Modernizing Data And Knowledge Centers To Effectively Utilize AI
As many carriers make their first steps into AI governance, it is important to look ahead and ensure your organization’s knowledge centers are structurally ready to eventually handle near 100% employee AI usage. This means regularly cleaning, updating, and cataloguing data to be ready for consistent AI/LLM queries and referencing.
- Examining your knowledge centers to understand your strengths and how to address any gaps or weaknesses
- Consistently cleaning and cataloguing both structured and unstructured data to improve AI readability and increase transparency into AI-driven decision-making
- Implementing regular trainings and check ins to ensure employees are using AI tools properly and maximizing their productivity
Elevating And Personalizing The Customer Experience
9:50 AM PRESENTATION: Mergers and Acquisitions: A Roadmap for a Successful Transformation And Restructuring
Mergers and acquisitions are commonplace in the insurance industry with 847 transactions announced in 2024, up 5% from 2023. Successfully navigating a merger requires careful alignment across data systems and business units, all while maintaining a seamless customer experience for both new and current members.
Bring your questions to this session on maintaining standardized operations with minimal impact to your business and customers, while complying with all of the necessary regulations.
Key takeaways include:
- Developing a clear integration strategy to unify operations, technology, and teams efficiently, while creating minimal customer disruption
- Streamlining processes to improve efficiency while maintaining compliance with regulatory standards
- Examining underwriting, claims, and policy management to consolidate redundant systems where necessary
- Strengthen branding and market positioning to capitalize on the expanded capabilities of the merged entity
Check out the incredible speaker line-up to see who will be joining Indra.
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