Jeremy Coffman

Chief Revenue Officer Delos Insurance Solutions, Inc.

Jeremy Coffman is a transformative business development leader, with a track record in forging C-suite level relationships that propel organizations into the forefront of profitable growth. In his work and his thought leadership he brings a theme of transformative success, consistently surpassing KPIs and objectives and forging strategic relationships with key organizations and leaders.

Prior to Delos Jeremy was with Farmers Insurance Group, and oversaw a division managing key strategic relationships that supported Farmers agency owners with revenue and lead successes. Jeremy also led the third-party carrier distribution vertical, managing national relationships including eight of the top ten Personal Lines carriers in the United States.

His leadership extended to effective collaboration with Zurich and Zurich North America, resulting in successful cross-organizational synergies. During his prior tenure with Munich Re, Jeremy actively led teams, facilitating knowledge sessions to identify synergist business relationships and profitable top line growth via marketing plans that capitalized on market-specific growth opportunities.

An enthusiastic and inspirational speaker, Jeremy often presents to C-Suite executives on the power of transformative success. He holds an MBA from Indiana Wesleyan University and completed the Executive Leadership Management program at Stanford in 2022.

Formulating Next Gen Digital Strategies To Drive Customer Engagement

12:50 PM Keynote Panel Discussion: Redefining CX To Retain Customers And Increase Lifetime Value

Acquisition has long been the go-to performance metric in P&C. But with acquisition costing five times more than retention, and nearly one in six policyholders leaving at renewal, insurers must re-think their priorities.

To reduce churn, insurers must prioritize excellent customer experiences that build trust, strengthen current relationships, and increase lifetime value.

Bring your questions to this panel where topics include:

Engaging your customers often with timely, relevant information to become a trusted partner
Surprising and delighting your customers in your marketing
Streamlining team communication and structure to uncover up and cross-sell opportunities for customers

Elevating And Personalizing The Customer Experience

4:10 PM Panel Discussion: Distribution Evolution: AI As An Enabler Of Sales And Marketing Transformation

Agents are often the first touchpoint members have with your brand. The quality of this experience depends on how well agents are set up for success. To ensure the best outcomes carriers must invest in supportive technology, such as AI, Voice of the Customer, next Gen CRM and more.

Sit in on this session to hear real actions you can take to improve customer interactions and increase distributions by helping your agents to be more effective.

Topics covered include:

Working closely with your agents to identify where automation can reduce bottlenecks in their sales cycles
Using AI Agents for routine questions to free up your human agents for more complex tasks
Analyzing agent conversations with AI to identify best practices for other agents to mirror
Reducing cognitive load on agents by training AI to pre-select more relevant and personalized package options to present to customers

Check out the incredible speaker line-up to see who will be joining Jeremy.

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