Digital Insurance Connect 2025

August 18 - 20, 2025

Austin Marriott Downtown, Austin, TX

Jim Tax

Head of Marketing & Customer Growth Independence Pet Holdings

A thorough, direct, and efficient CRO/CMO with 25 years of diverse professional experience ranging from creative agency account management through Fortune 100 senior executive leadership with multi billion dollar budgetary responsibility. Currently Jim leads Marketing & Customer Growth for Independence Pet Group (IPG) which is an MGA with a portfolio of pet insurance brands like ASPCA, AKC, Figo, Pets Plus Us and PetPartners.

Prior to IPG, Tax held marketing, sales and service leadership roles at USAA, Balboa Insurance Group and Allstate Insurance Company. Jim has a pragmatic approach to building board-level strategy that is operational and profitable and is able to translate that down to front-line objectives.

Jim resides in Scottsdale with his wife, two daughters, and their dogs Oliver and Henry.

Enhancing the Customer Journey To Drive Engagement And Increase Trust

10:40 AM FIRESIDE CHAT: Paws & Policies: Unlocking the Growth Potential of Pet Insurance

As pet ownership reaches record levels, pet parents are increasingly prioritizing their furry companions' well-being—sometimes even above their own financial protection. With more than 70% of U.S. households owning pets and a growing shift toward treating pets as family members, the demand for pet insurance is rising, yet market penetration remains surprisingly low at only 4-5%. This panel will explore the significant opportunity within pet insurance and how insurers can leverage distribution partnerships, customer insights, and engaging pet-focused content to drive adoption. 

Industry leaders from pet insurance, P&C insurance, and creative marketing will discuss: 

 

  • The evolving behaviors and financial priorities of pet parents, including new research on how pet care ranks above traditional insurance needs. 
  • How partnerships with P&C insurers, employer benefits, and retail brands can expand pet insurance accessibility and awareness. 
  • The power of emotionally resonant pet content in driving customer engagement and purchase behavior. 

 

Attendees will walk away with a deeper understanding of the untapped potential in the pet insurance space and actionable strategies for capitalizing on one of the most passionate and engaged customer bases in the market today. 

Check out the incredible speaker line-up to see who will be joining Jim.

Download The Latest Agenda