Joe Crawford

Joe Crawford leads a global team of Solution Engineers at Glassbox, working across sales, product, and customer success to power digital innovation for enterprise clients. In his current position, Joe partners closely with account executives to deliver tailored product demonstrations, architect custom technical solutions, and articulate strategic value propositions—turning digital experience insights into competitive advantages for banking and insurance verticals.

Drawing on over 20 years of experience implementing enterprise-grade digital experience monitoring and customer analytics solutions for global financial institutions and insurers alike, Joe is especially adept at bridging data silos, enhancing real-time visibility, and translating insight into improved digital engagement.

As a recognized expert in customer experience analytics, Joe has spoken at numerous conferences on topics that align directly with Digital Insurance Connect’s themes—such as data-driven CX transformation, AI-enabled personalization, real-time monitoring, and evidence-backed ROI for enterprise transformation programs.