John Proano

The roundtable discussions offer a chance to take a deeper dive into the specific areas you'd like to discuss. Take a seat to learn and work with your insurance peers on a topic of your choice. 

Roundtable #1: AI Lessons Learned: Identifying Successes and Failures

• Hosted by: John Proaño, Director, Customer Engagement and Omnichannel Marketing, Prudential

Roundtable #2: Agentless Distribution: Enhancing Your Direct To Consumer Relationship

• Hosted by: Meg Duty, Senior Vice President, Puritan Life Insurance and Canvas Annuity

Roundtable #3: Reimagining Call Center Strategy To Mindfully Shift to IVR, Chat, and Self-Service

• Hosted by: Danielle Field, AVP, Omni Modernization, Distribution & Service, USAA