Digital Insurance Connect 2025

August 18 - 20, 2025

Austin Marriott Downtown, Austin, TX

Maddie Heller

Sr. Director of Brand Management Geico

Enhancing the Customer Journey To Drive Engagement And Increase Trust

1:45 PM FIRESIDE CHAT: Strengthening Your Social Media Campaigns To Stay Top of Mind and Relevant To Newer Generations

Social media channels may not have been always viewed as a channel for businesses to reach their customers. Now they are content channels, and it is now critical for insurers to establish a presence. They need to curate a distinct personality on platforms like TikTok and Instagram to humanize themselves in ways not possible before. 

 

  • Evaluating your product portfolio to find which products appeal best to the Millennial and Gen Z generations 
  • Identifying the correct tone of voice to appeal to new customers while also not isolating long time members 
  • Identifying relevant influencer partnerships to further expand your products reach to an established audience 
  • Keeping a nimble and immediate marketing strategy to stay on top of viral trends and cultural moments. 


Check out the incredible speaker line-up to see who will be joining Maddie.

Download The Latest Agenda