Melisa Izaguirre

Director, Innovation For Emerging Technologies USAA

Melisa Izaguirre is the Director of Innovation for Emerging Technologies at USAA Labs, where she leads a team dedicated to enhancing member and employee experiences through innovative, tech-driven solutions. With over 15 years of experience in marketing, advertising, innovation, and user experience, she has collaborated with companies of all sizes across the globe. Melisa holds multiple patents across all lines of business at USAA. through the United States Patent Office. Before joining USAA Labs, she contributed to the Enterprise Advice Group, where she focused on redesigning member advice tools.

Day Two: Enhancing the Customer Journey To Drive Engagement And Increase Trust

7:35 AM PRIVATE BREAKFAST: Women in Insurance

This is a closed-door breakfast exclusively for women from insurers. Enjoy coffee and breakfast while having conversations and networking with your peers. This session is only open to female executives from insurance companies.

12:45 PM THE DIGI-DOWNLOAD ROUNDTABLES

The roundtable discussions offer a chance to take a deeper dive into the specific areas you’d like to discuss. Take a seat to learn and work with your insurance peers on a topic of your choice.

Table 1: Unified Engagement: Using Technology to Enhance the Employee Experience
Host: Jamie Shaw, VP Business Information Officer, Lockton

Table 2: Rethinking the rules an innovation round table
Host: Melisa Izaguirre, Director of Innovation | Emerging Technologies, USAA

Check out the incredible speaker line-up to see who will be joining Melisa.

Download The Latest Agenda