Digital Insurance Connect 2025

August 18 - 20, 2025

Austin Marriott Downtown, Austin, TX

Queena Cheung

Chief Strategy and Digital Officer Marsh

Queena Cheung is the Chief Strategy and Digital Officer at Marsh Captive Solutions, where she leads the development and execution of innovative strategies that drive growth and enhance client value within the captive insurance sector. With a strong focus on data analysis and strategic planning, Queena leverages insights from data to inform decision-making and optimize captive solutions. As a leader in digital transformation and risk management, she is committed to harnessing technology to reimagine captive solutions and improve operational efficiency. Her strategic vision was pivotal in the launch of ReadyCell, the first AI-powered captive product, which has established a new benchmark for innovation in the market.

Before joining Marsh in 2018, Queena held various risk control and transformation roles in the banking industry. She earned her Bachelor’s degree in Business, with honors, from Rutgers University and recently completed her Master’s degree in Information and Knowledge Strategy at Columbia University. By combining her academic insights with extensive industry experience, Queena develops and implements comprehensive captive solutions and services that empower both clients and colleagues. These strategies not only enable clients to navigate the complexities of the insurance landscape with confidence but also foster professional growth and development among her colleagues, driving sustainable growth and enhancing competitive advantage for the entire organization.

Day Two: Enhancing the Customer Journey To Drive Engagement And Increase Trust

8:50 AM KEYNOTE FIRESIDE CHAT: Four Stages On Preparing Your Organization For the Future Of AI

This session explores how organizations can effectively prepare their workforce for the evolving landscape of artificial intelligence. Using a four-stage AI maturity model as a framework, we will examine the parallel workforce readiness stages necessary to successfully navigate this transformation. This session will provides a high level roadmap for organizations to proactively prepare their workforce for the significant changes that AI will bring to the workplace, ensuring they can maximize the benefits while navigating the challenges of this technological revolution.

Check out the incredible speaker line-up to see who will be joining Queena.

Download The Latest Agenda