August 18 - 20, 2025
Austin Marriott Downtown, Austin, TX
Queena Cheung is the Chief Strategy and Digital Officer at Marsh Captive Solutions, where she leads the development and execution of innovative strategies that drive growth and enhance client value within the captive insurance sector. With a strong focus on data analysis and strategic planning, Queena leverages insights from data to inform decision-making and optimize captive solutions. As a leader in digital transformation and risk management, she is committed to harnessing technology to reimagine captive solutions and improve operational efficiency. Her strategic vision was pivotal in the launch of ReadyCell, the first AI-powered captive product, which has established a new benchmark for innovation in the market.
Before joining Marsh in 2018, Queena held various risk control and transformation roles in the banking industry. She earned her Bachelor’s degree in Business, with honors, from Rutgers University and recently completed her Master’s degree in Information and Knowledge Strategy at Columbia University. By combining her academic insights with extensive industry experience, Queena develops and implements comprehensive captive solutions and services that empower both clients and colleagues. These strategies not only enable clients to navigate the complexities of the insurance landscape with confidence but also foster professional growth and development among her colleagues, driving sustainable growth and enhancing competitive advantage for the entire organization.
Successful digital transformations have to focus on three areas: people, process, and technology. Although each pillar is important, there has been a significant impact on employees in recent years due to advancements in AI (Gen, AI, LLMs, NLP), redundancy of old roles, changes to in-office/hybrid from Covid, as well as an aging workforce. When looking at all these factors, it is important for insurers to ensure that digital transformations are not only focused on technology and process efficiencies, but also provide a better company culture and employee experience. Join this fireside chat as we discuss such employee focused conversations as:
Check out the incredible speaker line-up to see who will be joining Queena.
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