Ryann Foelker

Strategy Design Director American Family Insurance

As Innovation Design Director at AFICS, Inc. (AmFam Group), Ryann is responsible for evolving the insurer’s ability to offer support and encourage resilience in the face of loss. Fueled by strategic foresight, her teams design next-generation (10+ year) consumer experiences that inform start/stop/continue strategic roadmaps for today. This work leverages both Ryann’s pedigree and her passion: she is an expert designer with over 20 years’ experience achieving design-driven results, and she firmly believes insurance should function better for people in the future than it does today. Additional experience of note includes the Milwaukee Institute of Art and Design and the Futures School.

Day Two: Enhancing the Customer Journey To Drive Engagement And Increase Trust

1:45 PM PRESENTATION: Beyond Technology: Building Customer Trust Through Smart Innovation

As a business leader, you're focused on scaling your operations and leveraging technology for growth—often at a rapid pace. While staying ahead is essential, fostering customer trust is equally critical for long-term success. Balancing these demands can feel overwhelming.

Join Ryann Foelker, an award-winning leader noted for her transformative innovations at American Family Insurance. In this keynote, Ryann will share actionable insights on making strategic technology trade-offs that help rebuild trust, develop loyalty, and drive profitability.

Key strategies discussed will include:

Finding the right balance: Learn to assess your company’s unique variables to determine the best technology solutions that align with your goals.
Collaborative advantage: Discover how to fill capability gaps through partnerships to reach objectives your company cannot achieve alone.
Empowering through technology: Explore how to leverage technology to benefit your business, customers, employees, and partners.

Join us to transform your approach to technology and customer relationships, ensuring your business thrives in today’s competitive landscape.

Check out the incredible speaker line-up to see who will be joining Ryann.

Download The Latest Agenda