Tiffany Siegrist
Strategic Senior Account Executive Precisely
Tiffany Siegrist is a Strategic Senior Account Executive at Precisely, where she advises global enterprises on transforming customer communications into connected, personalized customer engagement experiences. She partners with enterprises to deliver personalized, omnichannel customer experiences that improve digital adoption, operational efficiency, and customer satisfaction. In this session, Tiffany will share practical insights on the evolution from customer communications management (CCM) to customer experience management (CXM), and how trusted data, interactive communications, and AI are reshaping customer engagement. Tiffany is a graduate from The University of Kansas and brings 20 years of experience in the Information Management field.
Formulating Next Gen Digital Strategies To Drive Customer Engagement
3:00 PM CLIENT CASE STUDY: Beyond the Policy Letter: How Leading Insurers Are Winning Policyholder Loyalty
Customer experience is now a retention metric. Insurance customers don't leave because of price alone — they leave because they feel unseen. A missed renewal touchpoint. A confusing claims letter. A generic follow-up that could have been sent to anyone. At the same time, insurers are investing in AI faster than almost any other industry. Yet most communications still run on batch, one-size-fits-all systems that AI can't fix on its own.
Join Tiffany Siegrist of Precisely for a practical look at how leading insurers are turning customer communications from static documents into intelligent, omnichannel engagement that feels personal at scale. You'll walk away with
- A framework for evaluating your current communication gaps
- Practical examples of how carriers are driving measurable improvements in renewal retention and claims satisfaction
- A clear picture of what a customer-first communication strategy looks like in 2026 and beyond
Check out the incredible speaker line-up to see who will be joining Tiffany.
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