Digital Insurance Connect 2026

August 17 - 19, 2026

Austin Marriott Downtown, Austin, TX

Tracy Letzerich

Tracy Letzerich

Chief People Officer Hippo Insurance
Tracy Letzerich

Tracy is the Chief People Officer at Hippo, where she leads enterprise-wide people and talent strategy with a deeply human, business-driven lens. Known for blending analytical rigor with high emotional intelligence, Tracy designs data-informed people strategies that strengthen culture, accelerate performance, and support sustainable growth. She brings more than 25 years of experience as a people and organizational development leader, building and scaling high-performing teams across technology, healthcare, insurance, and service-based industries. Prior to Hippo, Tracy held senior HR leadership roles at companies including Wheel and Bungalow, where she partnered closely with executives on talent strategy, leadership development, and organizational transformation. Tracy holds a B.S. in Statistics and Industrial Management from Carnegie Mellon University and is recognized for translating complex data into clear, actionable people insights that help organizations thrive. Outside of work, Tracy can usually be found on a golf course, in a yoga studio, or advocating for pug rescue, a combination that reflects her love of focus, movement, and purposeful impact.

Elevating And Personalizing The Customer Experience

3:20 PM Panel Discussion: Structural Transformation: Rethinking and Futureproofing Employee Career Pathways

The rapid rise of automation and generative AI is reshaping traditional career trajectories. Digital leaders recognize AI won’t just transform jobs; it will also replace the people who don’t adapt to using it efficiently.

Join this workshop to discuss strategies for preparing employees and readying your organization for the future. Talking points include:

  • Establishing AI governance to avoid risk and regulate AI usage.
  • Upskilling your workers for essential skills to supplement and enhance their work.
  • Real world use cases of RPA, Gen AI, and LLMs to better create efficiency.
  • Looking at your organization to understand which roles are redundant and which can be enhanced.
  • Creating a roadmap with room for continuous improvement to keep up with the advancement of technology.
 

Check out the incredible speaker line-up to see who will be joining Tracy.

Download The Latest Agenda