Day One MONDAY AUGUST 26, 2024

Randi Greenberg, Digital Insurance Connect, Program Director

There is no doubt that Gen AI had proven to be a major disruptor and its adoption is growing at an explosive rate. As generative AI changes ways your company does business, it’s important to understand the creation of new risks for your organization, your business partners and your digital supply chains. As a risk adverse industry, we need to take a step back and get a true understanding and have a clear focus on the risks that lay ahead.

Jerry leads thought leadership in the areas of cyber, data, and digital transformation at Swiss Re and is a firm believer in the revenue-generating potential and AI and machine learning.

• Setting policies and establishing frameworks to utilize AI across the organization
• Creating reliable model training to avoid inaccurate or unreliable output
• Mitigating vendor risk management
• Considering the unintended AI-based actions

Jerry Gupta

Senior Vice President, P&C/R&D
Swiss Re

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There is a crucial way to look at digital transformation that we too often forget—delighting our customers with a great customer experience. This is your chance to build connections with customers and win their trust (and their business). Lack luster CX provides an opportunity to raise the bar and be more forward-thinking for an increasingly digital-first insurance customer. This session provides the pathways to top CX approaches.

• Understanding exactly where your CX problems lay in the customer journey
• Improving claims and payment processing (even in legacy systems)
• Making transactions more digital (and more user-friendly)
• Boosting self-service tools and adding personalization to allow for easier transactions

Leveraging artificial intelligence is not just a competitive advantage; it's a necessity to sustain growth. In order to introduce AI to your organization there has to be a clear understanding of AI strategies and a plan in place to foster organizational readiness. These panelists, at different stages of integration of AI, discuss the pitfalls, required pivots, and successes they’ve achieved while driving innovation with the use of AI within their organizations.

• Getting executive buy-in and adopting the correct metrics to prove ROI
• Choosing where to utilize AI throughout the organization
• Selecting the right AI solutions
• Fostering the right environment to adopt AI usage by both employees and customers

Scott Campbell

SVP, Chief Client Experience and Corporate Communications
American National

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Go ahead and do some more meet ‘n greet with your fellow attendees while you get geared up for the rest of today’s sessions!

For several years, we saw the effect of the insurtech unicorn. We witnessed a lot of hype and money being funneled into great ideas that were primed to revolutionize the insurance industry. But, in practice, the majority didn’t live up to the hype and the last six months of 2023 saw a severe slowdown in funding to the insurtech business.

But digital transformation is an imperfect science and speeds along as market demands change and new technology continues to advance. During this session, leaders of innovation give insight into what they think is the next wave of tech that will ignite transformation and generate real returns. But bring your questions, too – this session is meant to discuss ideas and see what’s in everyone’s pipeline!

Learn what technologies can be relied upon to:

• Optimize business models
• Leverage powerful data and analytics models
• Improve risk models
• Ease transactions for your customers—policyholders, brokers, and agents

Marcus Rohlfs

Scouting Director
State Farm

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Take a breather, grab a snack or two, add a jolt of caffeine, and network with your peers.

The roundtable discussions offer a deeper dive into the specific areas you want to discuss. Literally pull up a seat to learn from other executives and share your own experiences.

Sign up on site early to make sure you get a seat at your preferred roundtable.

Table #1: Serving Small and Medium Size Businesses: What Do They Need Most Now?

Led by: Basilios Manousogiannakis, Vice President, Alternative Distribution, AMERISAFE

Table #2 Making The Customer Journey More Intuitive

Led by: Vanessa Smiley, SVP, Operations, EPIC Insurance Brokers and Consultants

Other possible topics include:

• New Revenue Opportunities: The Rise Of New Products And Value-Added Services
• Supercharging A/B Testing For a Better Digital Experience
• Customer Touch Points—Where Are You Dropping The Ball?
• Cultivating Trust: How To Gain Customer’s Trust In Turbulent Times
• Partnerships For Better Service and a Larger Market Share 

Basilios Manousogiannakis

Vice President, Alternative Distribution
AMERISAFE

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Vanessa Smiley

Senior Vice President, Operations
EPIC Insurance Brokers and Consultants

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Sip on West Coast-inspired cocktails, enjoy an array of light bites and soak in the coastal vibes at our California Dreamin' reception. Join us for an evening of laid-back luxury amidst the stunning backdrop of the Rancho Bernardo!

Sponsored by Ringba